How to "Train" Learners about Policies

Scenario: A new federal policy is implemented across the organization. The automatic response from management is, "we need training".

My Approach: Most people reading this blog are probably familiar with the ADDIE model. This is the model I use when approaching projects that entail developing learning solutions of some sort. For a project of this nature I have a multi-prong approach to the analysis phase. During the discussion of objectives and desired outcomes, I insert design approaches and concepts based on Gagne's events of instruction. I use this time as an opportunity to educate management or the subject matter experts I am working with on the best possible approach to the "training issue" they have identified.

My Recommendation: Rather than present the policy, I recommend presenting real life situations the policy is designed to address and how these situations impact the various audiences on the job performance. The details of the policy will be added as reference materials for further study if the learners are actually interested in reading all the "legalese".

Here is a high level outline of what this recommendation will look like:
1) Introduce new policy by providing learner with an actual problem that has occurred in the workplace. By providing an real life problem, I gain the learner's attention right at the start of the course and I provide the context which drives home the importance of engaging in the learning activities to come and completing the course.

2) Break the policy up into chunks in the following modules. In addition to providing the background and context, use other real life situations  to present the learners with challenges and have learners answer questions based on the scenarios.

3) Provide instructions for what to do if the learner needs assistance. Also provide job aids and reference sheets highlighting the key points of the policy, major categories or examples and escalation path.

4) End with some type of assessment to see if learner met the objectives defined for the course.